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Troubleshooting

FAQ

Frequently asked questions about Managed App Hosting on alawadi.cloud.

Can I get SSH or root access?

No. Managed App Hosting runs your code as a container, so there is no SSH, kubectl, Docker socket, or host access. You deploy by pushing an immutable container image and the platform runs it for you.

How do I expose more than one port?

Each container exposes a single HTTP port. The platform always routes to port 8080, so your app must listen there. Run a reverse proxy inside your container, or split internal services into separate containers in the same project and talk over internal DNS.

How do I connect a database?

Open Databases in the dashboard sidebar and click New database to add a managed Postgres, MySQL, or Redis service to your project. Then, on the database's detail page, use Link to container to wire it into a container in the same project. The platform injects the connection URL (with credentials) for you, so you never set the password by hand. See Add managed databases for the full walkthrough (and the API path for automation).

How do I pay without an international card?

Redeem a voucher to fund your balance. The current approved reseller prices vouchers in SYP. Card and USDT top-ups are not live yet, and AED/JOD remain display currencies rather than checkout currencies.

My deploy is stuck. What do I do?

Work through the deployment failed checklist, then open a support ticket. In the New ticket dialog, link the affected project or container from the Related resource dropdown (you pick it from the list, you don't paste an id), and put the visible error text in the message.

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