واجهة الدعم
افتح تذاكر الدعم واقرأها وردّ عليها وأغلقها وأعد فتحها.
تذاكر الدعم محصورة بحسابك. تُرجِع القائمة التذاكر التي فتحتها أنت فقط، ولا يمكنك قراءة تذكرة أو التصرّف بها إلا إذا كانت تخصّك. هذه العمليات مُولَّدة من مواصفة OpenAPI المنسَّقة.
عند فتح تذكرة تُحدِّد موضوعاً ورسالةً أولى، ويمكنك وسمها بفئة (billing أو technical أو account أو abuse أو general أو feature request) وبأولوية (low أو normal أو high أو urgent). يردّ فريقنا ضمن المحادثة نفسها، ويمكنك إغلاق التذكرة أو إعادة فتحها في أي وقت.
تحديثات الدعم تظهر داخل التطبيق فقط. تظهر الردود وتغيّرات الحالة في البوابة ضمن محادثة التذكرة، فتابِع نشاطها هناك. لا نرسل لك بريداً إلكترونياً عن تحديثات التذاكر. (إشعارات البريد مخصّصة لسياسات التنبيه فقط، وإلى عنوان مُؤكَّد حصراً.)
Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Response Body
application/json
curl -X GET "https://example.com/v1/support/tickets"[
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"subject": "string",
"status": "open",
"created_at": "2019-08-24T14:15:22Z",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}
]
}
]Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
curl -X POST "https://example.com/v1/support/tickets" \ -H "Content-Type: application/json" \ -d '{ "subject": "string", "body": "string" }'{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"subject": "string",
"status": "open",
"created_at": "2019-08-24T14:15:22Z",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}
]
}Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Path Parameters
Response Body
application/json
application/json
curl -X GET "https://example.com/v1/support/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08"{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"subject": "string",
"status": "open",
"created_at": "2019-08-24T14:15:22Z",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}
]
}{
"error": "validation failed",
"request_id": "01J9Z3K8QWERTYUIOP"
}Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Path Parameters
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
curl -X POST "https://example.com/v1/support/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08/messages" \ -H "Content-Type: application/json" \ -d '{ "body": "string" }'{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Path Parameters
Response Body
application/json
curl -X POST "https://example.com/v1/support/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08/close"{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"subject": "string",
"status": "open",
"created_at": "2019-08-24T14:15:22Z",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}
]
}Authorization
bearerAuth Bearer JWT obtained after Google sign-in in the portal.
In: header
Path Parameters
Response Body
application/json
curl -X POST "https://example.com/v1/support/tickets/497f6eca-6276-4993-bfeb-53cbbbba6f08/reopen"{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"subject": "string",
"status": "open",
"created_at": "2019-08-24T14:15:22Z",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"author": "customer",
"body": "string",
"created_at": "2019-08-24T14:15:22Z"
}
]
}